Frequently Asked Questions
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How RentBetter Works

What is RentBetter?

RentBetter is for property owners who want to cut out the middleman and maximise their return on investment by renting out their property themselves.

We help landlords to find new tenants by advertising their rental properties on Australia’s most popular property websites. We also help to facilitate the enquiry and application process to make re-leasing properties as stress-free as possible.

Use RentBetter to:

  • Advertise on Domain and Realestate.com.au to find new tenants
  • Receive and respond to enquiries
  • Receive and review applications electronically
  • Generate National Tenancy Database (NTD) reports for prospective tenants
  • Source legal residential contracts to ensure you and your tenant start the lease correctly

How does it work?

At RentBetter, we’re focussed on empowering investment property owners to find tenants and manage their property themselves.

RentBetter makes leasing your property easy:

  1. Create your own property ad, which includes a written description, uploaded photos and your chosen inspection times
  2. Within hours, your ad will be live on popular property websites and visible to thousands of prospective tenants searching for their next home
  3. RentBetter will then forward all incoming enquiries and application relating to your property to your email address
  4. When you find a preferred candidate, we can perform National Tenancy Database checks for you
  5. Once your property is leased, we will remove your ad and save your property details for the next time you are looking for tenants

How much does it cost? 

We charge a flat fee of $199 to advertise your property. There are no commissions, ongoing charges or hidden fees, just a one-off fee to advertise until your property is rented.

What is included in the service?

For a one-off upfront fee, RentBetter will advertise your investment property on realestate.com.au and www.domain.com.au for as long as it takes for you to find a tenant.

To assist in the process, RentBetter provides you access to industry standard online rental applications to help improve the efficiency of capturing applications.

RentBetter also can perform National Tenancy Database (NTD) checks on your preferred candidates at an additional price of $18 per report.

What type of properties can I list?

RentBetter is for property owners who are looking for quality tenants for their investment properties.

This site is for residential properties only, to advertise your commercial property, please use our affiliate site: https://commercial.rentbetter.com.au/

Unfortunately, we are not currently in the position to assist owners who are looking to sell their property. We are also unable to list individual rooms in share houses or short-term holiday rentals.

Which websites do you advertise on and what type of ads do you run?

We know that Realestate.com.au and Domain are Australia’s two largest and most popular property sites so this is where we advertise your rental properties.

We offer the standard ad format as part of our regular service so if you would like to upgrade your ad to a priority listing on Realestate.com.au, please contact admin@rentbetter.com.au for more information.

How long will my ads run for?

Your ad will run for as long as it takes for you to find a tenant. We want you to find a good quality tenant, so we don’t place time restrictions on your ad.

What will my ad look like?

How do I get started? 

Simply click on the ‘create your ad‘ button to set-up an account, then add the details of your property and you’re ready to go…

Do I need special software to get started? 

RentBetter is an online solution and no software is required.

Simply follow the ‘create your ad‘ link, and add the details of your rental property to get started.

How secure is my information? 

The privacy and security of members is a priority for us at RentBetter. High-security measures are enforced in order to maintain the security and integrity of customer information. Administrative access is restricted to only a small number of approved employees. A username and password is required to authenticate all users and security measures are in place to verify all password changes. For more information, please email us at info@rentbetter.com.au for further information on website security.


Managing Your Property Ad

How long does it take for my ads to go live?

Once the ad has been submitted, our team will review it to make sure nothing critical is missing and the ad will be published within 2-4 hours of payment.

Will I get confirmation that my ad has been posted? 

Once your ad has been published, you will receive a confirmation email from RentBetter with the link to the online ad and an overview of the next steps.

How many photos can I upload to my ad?

You can upload up to 15 photos to your property ad and the files can be in any format, but JPG is preferred.

If you are having trouble uploading photos, please email them through to admin@rentbetter.com.au and we can ensure they are included in your ad before it gets published.

Can I edit and make changes to my ad once it has been submitted? 

Yes, just log back in and select ‘edit ad’ from the ‘My Properties’ page. We want you to be happy with your ad, so you can make as many changes as you like for no additional cost.

Once the changes have been saved, they will be reviewed by our team and your ad will be updated within 2 – 4 hours.

If you need help updating your ad, please contact us at admin@rentbetter.com.au and we’ll help you make the changes.

How will tenant enquiries be managed?

RentBetter will automatically forward on any email enquires that come through your ad.

For prospective tenants that call through, we can either i) pass your details on to them or ii) collect the tenant’s details for you to call back at a time that suits you.

How will tenant applications be managed?

Tenant applications will be sent through to you via email.

Prospective tenants can click on the ‘apply’ button in your ad and complete an online application using 1Form. This will then be emailed through to you by RentBetter.

How do I order a National Tenancy Database (NTD) check?

Simply log in to your RentBetter account and click the ‘NTD check’ button on the ‘My Properties’ page to order a report.

You will be asked for the following information about the tenant: the applicant’s name, date of birth, mobile, email, driver’s license number and state of issue as well as their current address. This information can be found in their 1Form application.

The cost per report is $18 so you will be asked to enter your payment details before submitting the request. Once submitted, the NTD report will be sent through to your email address within minutes.

Please note that these reports are not a substitute for reference checks, which we recommend you conduct every time for your potential tenants.

Can I rent out properties with more than one tenant per property? 

Yes. You can have up to four tenants on the same lease as individuals.

How do I remove my ad once the property is leased?

Once you have successfully leased your property, you can log back in and click the red ‘deactivate’ button found on the ‘My Properties’ page to trigger the removal of your ad.

The details of your property will be saved in your RentBetter profile so that at the end of the lease, you can easily log back in to pay and run your ad again.

Can I upgrade my ad to a priority listing on realestate.com.au?

Yes. Just send an email to admin@rentbetter.com.au for more information on ‘feature’ and ‘highlight’ ad options.


Troubleshooting

Where can I find copies of lease agreements and other rental documents?

You can find links to standard residential tenancy agreements by State in our blog article: Renting out your own property – getting the basics right with the ‘big 4’.

There you will also find links to rental guides, bond lodgement forms and condition reports as mandated by each State government.

What if I forget my username or password? 

Simply select ‘forgot password’ from the sign in page and follow the prompts. We will email you a link to reset your password.

Why am I not receiving email notifications? 

The most common reason that emails are not received is because of aggressive spam filters on email servers. Check your spam or junk mail folder for your RentBetter email notification and select “this is not junk” to add our address to your safe list.

What if I need more help? 

Contact us at info@rentbetter.com.au