Privacy Policy

Last updated: 22 October 2026

Introduction

‍Welcome to RentBetter.com.au (the "Website"). At RentBetter.com.au, we are committed to protecting your privacy and ensuring the security of your personal information. RentBetter regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all RentBetter users, and outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the "Privacy Act"). If you have questions or concerns regarding this statement, you should first contact RentBetter at info@rentbetter.com.au.

This policy applies to landlords and property owners, tenants and rental applicants, and visitors to our website.

By using our Website and our services, you consent to the practices described in this Privacy Policy.

‍Collection of Information
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‍In order to use the RentBetter website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. We collect information directly from you (by phone, email, chat or through our website and platform), from landlords and tenants using our platform, from third parties such as tenant screening and identity verification providers, and automatically through cookies and similar technologies when you use our website.

Personal identifiers include name, email address, phone number, address and date of birth
Property identifiers include details about your property for the purposes of advertising or managing your own property
Financial identifiers include credit card or bank account details which are tokenised by our payment providers

‍Use of Collected Information
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‍Any details collected from RentBetter customers is required in order to deliver our products and/or services, provide a high level of customer service and comply with legal or compliance obligations. We also use information to market our services, measure the performance of our advertising, prevent fraud and misuse, and improve our platform. Correspondence is recorded in order to provide service references, to assist in our staff development, and to improve our support processes, including through AI tools.

Artificial Intelligence and Automated Processing

We use artificial intelligence (AI) and automated tools, including tools provided by third parties, to help deliver and improve our services. For example, we use them to respond to and summarise support enquiries, detect fraud and misuse, and analyse how our platform is used. These tools may process your property details, correspondence and account activity. Features available to users of our platform may enable you to summarise and extract key details from documents you upload (agreements, reports, invoices etc.). When you use these features, the information you provide may be processed by our AI providers. Documents may include personal information about other people, so please consider this when uploading documents. You will be notified in your account and on screen when you are using a feature enabled by AI tools. We don't allow our AI providers to use your personal information to train their own general-purpose models.

Cookies, Analytics and Advertising

Like most websites, we use cookies and similar technologies to understand how people use our website and to measure how well our advertising works. We work with advertising partners, including Google and Meta, to understand which of our ads lead people to sign up or use our services. To do this, when you sign up or get in touch, we may share limited information with these partners in a hashed form. Hashing converts information into a code that can't be read, and our partners use it only to match activity to users and may do this with a scrambled and coded form of an email address. We do this to measure our advertising and help us show relevant ads. You can manage your ad preferences through your Google account (adssettings.google.com) and Meta account settings, or adjust cookie settings in your browser.

‍Storage of Collected Information
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‍The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using industry-standard encryption (TLS). When Credit Card details are collected, we never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@rentbetter.com.au.

‍Access to Collected Information
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‍If your personally identifiable information changes, or if you no longer desire our platform, you may correct, update, delete or deactivate it by emailing us at info@rentbetter.com.au.

‍Orders
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‍If you purchase a product from us or use the platform, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address as well as the details of your property) and financial information (such as credit card number, expiration date).We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

‍Communications
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‍RentBetter uses personally identifiable information for essential communications, such as Emails, accounts information, and critical details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can use the unsubscribe link in any marketing email, or email us at info@rentbetter.com.au.You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

‍Third Parties
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‍RentBetter may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service e.g. to publish property ads on the major property portals, or to run tenant checks or deliver an inspection. These include payment processors, customer support and communication platforms, AI and cloud service providers, advertising and analytics platforms, property portals, and tenant screening providers. These third parties are prohibited from using your personally identifiable information for any other purpose. RentBetter only shares information with third parties for the purposes described in this policy.

Overseas Disclosure

Some of our service providers store or process personal information outside Australia, including the United States. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

‍Legal
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‍We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

‍Links
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‍Links on the RentBetter site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of RentBetter.com.au.

‍Changes to Privacy Policy
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‍If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Complaints and Privacy

If you have any complaints about the way we handle your personal information or if you believe we have breached the APPs or a registered APP code, please contact us via email at info@rentbetter.com.au. We will respond promptly and investigate your complaint. You may also contact the Office of the Australian Information Commissioner’s contact number: 1300 393 992 and website: https://www.oaic.gov.au/about-the-OAIC/contact-us

‍RentBetter Security Policy
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We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use industry-standard security measures to safeguard your data. RentBetter uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.